Pool Builders Ltd. | In-Ground/ On-Ground Pool Builder for Ottawa

When we started the journey of creating our own backyard vacation spot Pool Builders was the only company that came highly recommend to us by multiple people. These families raved about the customer service, professionalism, support and skill level of this team and we were not disappointed. From the initial consultation to the final stage of "Pool School" and everything in between we knew we had made the right choice. We cannot say enough good things about the quality of work and the support that was given to us throughout this process. This is a family run business and that ...
— Erin and Scott Gertsman, Stittsville 2017

Our Backyard Pool Oasis is finally complete! It has turned out exactly the way we had dreamed & hoped it would - Thanks to Pool Builders!! From the start, meeting with Bob discussing and costing out our project, it was clear you are the best experts in pool construction in Ottawa! We met with several companies, and no other company gave us the same level of confidence that we trusted our investment with the best and most cost effective professionals in the field. You helped us connect with reputable and experienced trades to help ...
— Nadine & Rob Redman, Carp 2017

We can't say enough about our experience with Pool Builders, start to finish! Minny arrived for our initial consultation well prepared and very patient in answering our many questions. Shanelle, the project manager was so pleasant and professional to deal with. A few hiccups along the way, but all were dealt with immediately, to our satisfaction. The installation crew worked extremely hard - on a few occasions there were 10+ men working on our pool to complete the task at hand - all knew their roles and worked together well. Dominic's pool school provided ...
— Randy & Linda, Stittsville 2017

Dear Pool Builders, Thank you so much for our beautiful pool! We have received so many compliments and are extremely happy with the entire experience! From the the initial meetings to the final delivery Pool Builders were always very understanding and helpful guiding us through the process as first time pool owners. Thank you to Bob, Shanelle, Benji, Dominic, and the entire Pool Builders team for making our dreams a reality! Sincerely Mike and Susan
— Mike & Susan, Richmond 2017

We had a fantastic experience with Pool Builders. They had great ideas; all team members were very professional and kept to the promised schedule. Would highly recommend their services.
— Sue, Stittsville 2017

Just sending you a quick note to thank Shanelle, Bob and the Pool Builders team for the excellent job installing our pool. We knew right from the beginning that we were dealing with professionals. The crew was quick, respectful of our home and cleaned up entirely after their work. From the personalized selection of the pool to the many details that are involved installing a pool, Pool Builders were there for us at every step of the way. They took the time to listen to our plans and provided us with the right options. Because they deliver what ...
— Heather and Doug Wright, Stittsville 2017

Hi Shanelle, Just wanted to say a sincere thanks to you and your family for the excellent job you did on the pool. We just love it! Greatly appreciated! Dominic is an excellent teacher, so we at least have a novice understanding of how to run the pool. Also, if you need a referral for any of your clients, please use us. Sincerely, Anthony
— Julie & Anthony, Nepean 2017

Hi Shanelle, I just wanted to send you a quick email to say thank you for all your help/guidance through the pool process. We are so incredibly happy with the final product and have already got a ton of great use out of it. You guys were fantastic to work with! Mandy
— Mandy & Mike, Stittsville 2017

We are thrilled with our new pool and service by Pool Builders. It has transformed our backyard into a vacation resort, a place for relaxation and fun. Shanelle provided top notch advice and guidance and most importantly, she was patient! The entire project was kept on track, despite the unusual wet weather we experienced this spring/summer. This is a testament to their experience and expertise. Without hesitation, we have recommended Pool Builders to friends, family and colleagues. Thank you for providing us with a ‘WOW’ result and customer experience. We look forward to the years ahead enjoying the pool.
— Adam and Kim, Stittsville 2017

Hi Shanelle, I just wanted to send a quick email to thank you for everything. We are so happy with the pool! Everything went so smoothly, and we couldn't be happier with the job that you guys did. We will definitely be recommending pool builders to anyone who asks!! It's really been a great experience all around. Thanks again!! Megan
— Megan & Mike, Stittsville 2017

Thank you so much to Pool Builders for their professional and friendly service while building and installing our pool this past spring. We love the finished product and have enjoyed it all summer! It was so great how well Pool Builders, with Shanelle as our main point of contact, communicated with our landscapers. It made the process low stress and helped when there were weather delays. Thanks so much for our wonderful Pool!
— Michelle S and family, Ottawa 2017

What a great experience we had with Pool Builders! We can't say enough about how wonderful your staff has made this whole process. Shanelle is so organized and answered all our questions, even if it was a few times a day! She was quick to respond and always responded within the hour. Now that's customer service at its best! The professionalism in the whole team when they came out was incredible. Not only were they respectful of our property, the crew worked so hard to ensure the job was complete. We knew exactly what was happening each day ...
— Tania and Gino, Barrhaven 2017

I cannot say enough good things about Pool Builders! They have made my family's dream come true by installing our amazing in ground pool! From start to finish, they have been extremely professional, knowledgeable, easy to deal with and quite frankly, amazing!!! I would definitely recommend Pool builders to make your dream come true as well!
— Sharon, Kemptville 2017

We are very happy to have chosen Pool Builders for our backyard project. The property posed a couple of obstacles, but the Pool Builders team was helpful, diligent and professional during each construction phase. We are enjoying and will enjoy this new oasis, thanks to the nice folks at Pool Builders.
— Mike and Beverley, Stittsville 2017

Thank you very much for the beautiful pool and the attention to details. Pool Builders were on time for building our pool and always were attentive to any questions we had.
— Diane & Bob, Richmond 2017

Hello future Pool Builders clients. The following statements about this company are true to the best of my knowledge and I have expressed this directly to the organization in the past. Poolbuilders pricing is competitive and fair. I collected 4 quotes for my project and poolbuilders was competitively priced in that sample. Poolbuilders is a family run business. I met the father, 2 daughters and 3 sons throughout my design and build. Why does this matter? Service and understanding the client is why. Furthermore, this allows for very effective communication in all phases of your project. Poolbuilders have outstanding customer communication processes. Presale, design, construction, operation, maintenance and post ...
— Aaron, Kanata 2016

We met with 6 different companies when planning our pool installation, and Pool Builders was the obvious choice for us! Not only were they the best price, but they were helpful, professional, and informative from the start. Shanelle and Dominic were a pleasure to work with throughout the installation process, and we couldn’t be happier with the final result! Thank you Pool Builders!
— Todd and Julie, Richmond 2016

We bought our forever-home a few years ago and one of the main criteria on our list was a big backyard because we knew we wanted to get a pool for our family. When the time came we knew we had to pick the right company to make sure it was done perfectly and so began our interviewing process. We met with 4 pool companies and I can honestly say that as soon as I met Josée I knew we were going to build with Pool Builders. She listened to our ideas and was able to answer ...
— The Parenteau Family, Stittsville 2016

We were very pleased with the installation of our pool from Pool Builders. We were put in touch with them via Thunderbolt Landscaping as we had contracted them to do our backyard. From our initial meeting onsite with Bob, we felt very comfortable with the knowledge and service we were getting. Bob handled the dig expertly and managed to navigate through the landscape of our property with ease. Justin was onsite with us for the installation and his crew was amazing. Our interactions with Shanelle were excellent. She was always in contact with us through the whole process to keep ...
— Shillee & David, Kanata 2016

Working with Pool Builders was a fantastic experience! I would have no hesitation in recommending Pool Builders to anyone looking for the pool of their dreams.
— Paul, Stittsville 2016

Notre expérience avec Pool Builders Nous sommes en mesure de comparer notre expérience avec une autre entreprise, que je ne nommerai pas, car c’est notre 2e maison avec une piscine creusée. Je peux juste confirmer à quel point notre expérience fût agréable. Dès notre 1ere rencontre on a ressenti le sentiment de fierté et d’esprit de famille qui règne au sein de l’entreprise. Nous avons délégué la coordination du projet à Pool Builders. Les délais ont été respectés, les coût ($) ont été respectés. Satisfaction totale avec les autres membres proposé par Pool Builder et qui ont participé au projet comme électriciens, ...
— Helène et Alain, Stittsville 2016

Pool builders did an exceptional job from start to finish. I was impressed at how quick that everything was and the open communication when I had any questions. I would highly recommend them to anyone I know. We just LOVE our pool from Pool Builders!
— George, Carp 2016

We are really happy with our new pool. We enjoy every minute of it. The whole experience was great, every step went smoothly with Shanelle's help. We couldn't pick a better company for our beautiful project. Thank you Pool Builders!
— Marie-Claude and Éric, Stittsville 2016

The first time we met with Josée, we KNEW that Pool Builders was the right company to build our dream pool. She was so knowledgeable, friendly, and professional. The rest of the Pool Builders team was just as awesome as she was! The project was managed so well and the team did a stellar job of designing and installing our pool and getting us ready for the summer fun. We've recommended PB so many times to others...in fact, our neighbours next door just had them install their own dream pool a few weeks ago!
— Eric & Kristin, Stittsville 2016

We had a fantastic experience with Pool Builders, they were professional from beginning to end and delivered exactly what was expected. They had several skilled teams of people who would come in and out as the job progressed. It seemed like everyone knew what they were doing even in large swarms of activity. We would highly recommend Pool Builders to anyone and if we ever move we would absolutely use them again.
— Ian, Stittsville 2016

You guys have really gone above and beyond to ensure that everything is made right!! I'll thank you and Bob in person for your professionalism but I want you to know that it is very much appreciated as we bring this all to a close. We're very happy with everything and will always be a strong reference for you in the future should the need arise. Thanks again.
— Jeff, Carp 2016

Just wanted to send a quick email to let you know how pleased we are with the pool! From our initial meeting with Josee last summer to her replying to our email this winter while on her honeymoon, we knew we had chosen the right company to build our pool! Fast forward to spring and pool build start, you were so great with guiding us through the process all while answering any questions we had along the way. We really appreciate all the time taken to explain things by your dad Bob and all your brothers, they were so helpful ...
— Chris & Shawna, Richmond 2016

I just wanted to send a quick note to say thank-you for everything you have done to help us to make our dream backyard happen. You and the whole team have been truly amazing! We actually got in the pool tonight (temp was 55 degrees) so it was a bit chilly but hey, I'm from Sudbury so warmer than most lakes this times of year!)
— The Ayres, Stittsville 2016

Bob, Josee, Shanelle and Team, Guys, I just want to thank you for the amazing job you did on our pool install. From the very first contact I was confident I was dealing with a professional company. There are so many horror stories out there about poor pool contractors. I am very happy to say I was not one of them. Your professionalism from the first phone call was excellent. Your company provided an on time and thorough quote as promised and you delivered on what you committed. Your team was flexible and allowed for adjustments along the way. The project ...
— The Mcgees, Barrhaven 2015

First wanted to thank you all for the hard work getting the job done (especially in the heat) - overall we're very impressed with Pool Builders and would definitely recommend you to others. We were very pleased with how you handled our concerns during the installation. Also, having you available as a point of contact made all the difference. Comments from our friends that have had pools built that had issues with communications made us realize how well your company is organized.
— Mike Cain, Ottawa 2016

Hi Bob, Both Shelley and I would like to take this his opportunity to extend our gratitude for the outstanding, professional and dedicated work you and your family as well as your staff did in building our pool. The attention to detail and care exercised was beyond our expectations. In as much as you and your staff were subject to a backyard that was almost complete, your team rose to the occasion from the design stage, right through to the end of construction process. Of particular note we would like to personally thank:Josée for her creativity in developing plans that produced ...
— Shelley and André LeVasseur, Stittsville 2015

This summer we’ve decided to install our first inground pool! Thanks to Pool Builders the experience we’ve had during this process was wonderful. Outstanding service, very professional and experienced team, exceptional customer care. Thank you Pool Builders, it was a great pleasure dealing with you.
— Teodora, Stittsville 2015

My husband and I were so impressed and happy with Pool Builders. They kept to their schedule, they kept us informed every step of the way. They have a very competent team of people very easy to deal with. We would definitely recommend Pool Builders to our friends and family.
— M&M Dennis, Stittsville 2015

My husband Rob and I had dreamed of a pool for a long time. The day had finally come and the stars aligned for us. We did our research and talked to a few companies. We went with Pool Builders and we couldn't be happier. We first met with Josee in early summer. She was delightful and answered all of our questions. She even mapped out the pool for us in the backyard which is a big deal for someone visual like me. She was never pushy and geared the pool to our needs. Soon Bob and the crew came ...
— Michelle & Rob, Stittsville 2015

I’d like to take this opportunity to say thank you to everyone at Pool Builders for a fantastic experience and making a lifelong dream of being a pool owner come true! From our first conversation with Josée to post sales service with Shanelle, and every point in between, the customer service was remarkable. Communication, professionalism and patience were cornerstones of the customer service experience. We were always able to reach someone the same day a question arose, and all of our questions were answered with patience. Many thanks for the fantastic experience that equals our beautiful new backyard oasis.
— Cara & Parri, Stittsville 2015

I contacted Pool Builders sometime last April 2015, a very pleasant lady came to the house, she was completely knowledgeable about what we were thinking of doing, by the end of the appointment she had a detailed report as to the cost of what we wanted to do and with her help as to where to put the pool, the shape and size, she helped with all the small details, when she left we were completely satisfied that we had made the right choice of selecting Pool Builders to put in our pool, we were never pressured into purchasing anything ...
— Maureen And Bill Pim, Carp 2015

I highly recommend Pool Builders for your pool. From their prompt responses to their knowledgeable staff they get the job done, Well! Thank you to the team at Pool Builders my backyard oasis is fabulous!
— Mari, Kanata 2014

After watching most of our neighbours choose Pool Builders to install their pools, we were certain that we would have a great final product, and they did not disappoint. It was so much fun working with Josee to design a pool to fit our angled and steeply sloped yard; we got our perfectly shaped pool that looks so good it is just like it has always been there. A special thanks to the brothers and fellow installers who did a great job under the extremely hot conditions. We have recommended Pool Builders to many friends and would use them again ...
— Andrew and Lynda Milliner, Stittsville 2012

I must admit I didn’t think it would have been done in time for Canada Day, but the amount of work that everyone did to get this pool done in 7 days was outstanding. We were amazed every day when we came rushing home to see what stage it was at! Everyone was very professional and extremely helpful, especially you with the dozens of emails I sent you and I had a reply within minutes. This made our experience so joyful. Once again, we really appreciate everything Pool Builders has done for us and we would recommend you guys to ...
— Jennifer and Todd Reid, Stittsville 2012

Our experience with Bob and his team was very satisfying. The team demonstrated pride, devotion, expertise and commitment in their work. They were very respectful around the work site, even though they worked long hours in very hot weather. The end result was a very beautiful pool which we have enjoyed for the past 4 years without any complications. We love it and we were very happy that we chose Bob to build our backyard oasis.
— Anna, Stittsville

From the minute we called Pool Builders, we knew we were dealing with professionals. Bob and his team were awesome! They did an amazing job on our pool. Not only do we recommend them to everyone we meet, we also love showing off our pool to potential clients. Pool Builders are #1 in our book.
— Frank and Mireille, Nepean

We have now had our pool for over a year and love it! Bob and Pool Builders did a great job at a great price. Everything they said they would do, they did! This was our first experience installing a pool, and we are so glad we went with Pool Builders. Great workmanship—you can tell Bob and his crew have been doing this for years! We had our pool installed in the fall, and in the spring Bob came over to open the pool for us and to get it ready for the summer. If we ever have a question ...
— Kevin and Rebecca, Ashton

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